Refund Policy

Effective date: April 9, 2026  ·  Last updated: April 9, 2026

Fundable is a subscription-based service. Here's exactly how billing and refunds work.

1. Subscription Billing

Your subscription is billed monthly on your billing date. When you subscribe, you're paying for the full current month of service — including campaign setup, outreach execution, and access to your dashboard.

Subscriptions automatically renew each month until you cancel.

2. Cancellation

You can cancel your subscription at any time from your dashboard. Cancellation is immediate — there are no forms, no phone calls, no waiting periods.

When you cancel:

• Your subscription will not renew at the next billing date
• You keep access to the Service through the end of your current paid period
• Active campaigns will continue running until the end of your billing period, then stop
• Your account data will be retained for 24 months and then deleted

3. No Partial-Month Refunds

We do not issue refunds for unused portions of a billing period. When your subscription renews, that charge covers the full month ahead — campaign execution begins immediately and resources are allocated at the start of each period.

If you cancel mid-month, you will retain access and active outreach through the remainder of the month you've already paid for.

4. When We Do Issue Refunds

We will issue a full refund in these situations:

• Billing errors — If you were charged incorrectly (duplicate charge, wrong amount, charge after confirmed cancellation)
• Service outage — If a critical platform outage prevented campaign execution for a substantial portion of your billing period and we cannot provide a comparable remedy
• Cancellation within 48 hours of first charge — If you subscribe and immediately decide it's not right for you, email us within 48 hours of your first charge and we'll issue a full refund

Refund requests outside these cases are evaluated individually. We're reasonable — if something went wrong on our end, we'll make it right.

5. How to Request a Refund

Email us at hello@fundable.polsia.app with:

• Your account email address
• The charge date and amount
• A brief description of the issue

We respond within 1–2 business days. Approved refunds are processed within 5–10 business days and returned to your original payment method.

6. Chargebacks

We ask that you contact us before initiating a chargeback with your bank. Chargebacks are costly for everyone and we're always willing to work directly toward a fair resolution. Accounts with open chargebacks may be suspended pending resolution.

7. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or in-app notice. Your continued use of the Service after changes constitutes acceptance.

8. Contact

Billing or refund questions: hello@fundable.polsia.app